Nouveau Nail Salon Policies
Thank you for being a valued client of Nouveau Nails. These policies help protect our clients, our nail specialists, and the quality of service we provide.
Service concerns: If you have a concern during your service, please let your nail specialist or the salon manager know right away so we can address it before you leave.
Courtesy: We appreciate your understanding and cooperation with these policies.
Respectful service: We reserve the right to refuse or stop service for any client who behaves disrespectfully, disruptively, or in a manner that affects the comfort and safety of others.
Payment: Payment is due at the time of service. We accept cash, debit cards, and credit cards.
Pricing and sales: Prices and services are subject to change without notice. Menu prices do not include gratuity. All sales are final. Please confirm the cost of your selected services before service begins.
Health concerns: Please inform your nail specialist of any health concerns before service begins, including allergies, product sensitivities, diabetes, skin conditions, or other concerns that may require special care.
Ingrown toenails: While we will do our best to accommodate concerns related to ingrown toenails, we recommend consulting a podiatrist for proper diagnosis and care.
Personal items and gift certificates: We are not responsible for lost or stolen personal items, or gift cards.
Refunds and gratuities: We do not provide refunds for services. Cash gratuities are greatly appreciated when you are pleased with your service.
Service selection: Please request your preferred service before your appointment begins. If you are unsure which service is best for you, please speak with the salon manager or your nail specialist before service begins.
Nail art and designs: We cannot guarantee an exact 100% recreation of a reference photo. Please inspect your design before leaving the salon. If you are not satisfied, notify your nail specialist or the salon manager before you leave. Once you leave, we cannot redo the design. Nail art pricing reflects the time and skill invested.
Thank you: These policies help us provide the best possible experience for our clients while respecting the time and hard work of our nail specialists. If you are not satisfied with your experience, please ask to speak with the salon manager before leaving.
We take your Health and Safety Serious at Nouveau Nail Salon!
Health & Safety Sterilization Center
All metal implements used during treatments, including nippers, clippers, metal pushers, drill bits and tweezers, undergo a debris-removal process and are then sterilized in our state-of-the-art autoclave. This system is for decontamination and your personal health and safety!
Disposable Implements
The implements in our spa that have the potential to become contaminated that are not easily capable of being sterilized such as; toe separation, slippers and was applicators are designated for one-time use only and also disposed of after one time client use!
Spa Pedicure Stations
Our Spa Pedicure are pipe-free and cleaned with Let's Touch thoroughly after each guest. We circulate an EPA-registered, hospital-grade disinfection solution and deep cleansing detergent throughout the water lines of our spa chairs in between guests in order to clean the internal components of the Spa Pedicure Stations. We also clean and soak the stations overnight once a week with bleach and deep cleaning detergent for your extra added protection and cleanliness!